MBM Moving Systems - Greensboro Movers in North Carolina

718 Creek Ridge Rd, Greensboro, North Carolina 27406

Tel: 1-800-914-3003

Fax: 336-323-2800

MBM Moving Systems

SURVEYS FROM ALL CUSTOMERS
SERVICE LEVEL AGREEMENT

Welcome to MBM Moving Systems. Our company strives to achieve every customer's complete satisfaction with our provided moving and storage services. MBM's moves consist of local and long distance relocation, as well as residential, commercial, and business offices. We pride ourselves on years' worth of top-notch performances, tracking, and reporting. From our teams' Move Coordinator, to the Packers, Drivers and Follow-Up crew, MBM's goal is all around perfection. In fact, we hold ourselves accountable for your entire moving process, from start to finish. MBM uses a customer survey system to measure the true success of every move performed with consumer feedback. After all, we firmly believe that we must grade each step of the moving process individually in order to achieve true team success.

Customer Feedback Survey
Moving Coordinator
1.-
 Was your moving coordinator professional, courteous and approachable? 1 2 3 4 5
2.-
 Did your moving coordinator keep in contact with you throughout the move? 1 2 3 4 5
3.-
 Did your moving coordinator educate you on the moving process? 1 2 3 4 5
4.-
 Did you moving coordinator address all questions or concerns you had during your move? 1 2 3 4 5
5.-
 Was your moving coordinator timely in contacting you after your move was reserved, pack date and load date? 1 2 3 4 5
6.-
 Rate your overall experience with your moving coordinator 1 2 3 4 5
Packers
1.-
 Did your packers arrive in accordance with the time frame you were provided by your moving coordinator? 1 2 3 4 5
2.-
 Were they professional in appearance and attitude? 1 2 3 4 5
3.-
 Did they label and pack all boxes accordingly? 1 2 3 4 5
4.-
 Where your packers approachable for you to be able to discuss your household items? 1 2 3 4 5
5.-
 Rate your overall experience with your packers from 1-5 with 5 being the highest level of service. 1 2 3 4 5
Driver
1.-
 Did your driver arrive on time? 1 2 3 4 5
2.-
 Was your driver courteous and professional at all times? 1 2 3 4 5
3.-
 Did your driver explain the paperwork you signed at pick up? 1 2 3 4 5
4.-
 Did your driver remain in contact with you throughout the move? 1 2 3 4 5
5.-
 Rate your overall experience with your driver from 1-5 with 5 being the highest level of service. 1 2 3 4 5
Score: 100%
A+ MOVE

 

MBM Moving Systems...

“These guys are simply awesome. I sent them my moving quote and they answered within few hours and one week later they moved all my stuff!”

said John Williams - Charlotte, NC

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